| Core Business Description |
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COMPREHENSIVE SAP SUPPORT & BPO SERVICES - EMPOWERING BUSINESSES WITH EXPERT SAP SOLUTIONS – 24/7
SAP ECC 6.0 & S/4HANA RISE BPO SERVICES
OPTIMIZE YOUR BUSINESS PROCESSES WITH OUR BUSINESS PROCESS OUTSOURCING (BPO) SERVICES TAILORED FOR BOTH SAP ECC 6.0 AND S/4HANA RISE LANDSCAPES. OUR CERTIFIED CONSULTANTS BRING DEEP INDUSTRY KNOWLEDGE AND SAP EXPERTISE TO MANAGE YOUR DAY-TO-DAY OPERATIONS EFFICIENTLY, FREEING UP YOUR INTERNAL RESOURCES FOR STRATEGIC INNOVATION.
OUR BPO OFFERINGS INCLUDE:
24/7 SAP SUPPORT CENTRE
STAY OPERATIONAL AROUND THE CLOCK WITH OUR SAP SUPPORT CENTRE, AVAILABLE 24/7, INCLUDING HOLIDAYS AND WEEKENDS. WHETHER YOU'RE FACING A CRITICAL INCIDENT OR NEED ROUTINE GUIDANCE, OUR DEDICATED TEAM IS ALWAYS JUST A CALL OR TICKET AWAY.
TIERED SAP SUPPORT (L1–L4)
OUR STRUCTURED LEVEL 1 TO LEVEL 4 SUPPORT MODEL ENSURES TIMELY ISSUE RESOLUTION, FROM BASIC TROUBLESHOOTING TO COMPLEX TECHNICAL ESCALATIONS.
• L1 – HELPDESK & USER ASSISTANCE: FIRST-LINE SUPPORT FOR END-USER ISSUES, NAVIGATION HELP, PASSWORD RESETS, AND BASIC PROCESS CLARIFICATIONS.
• L2 – FUNCTIONAL & TECHNICAL ANALYSIS: IN-DEPTH ANALYSIS OF FUNCTIONAL AND TECHNICAL ISSUES; MINOR CONFIGURATIONS AND ROUTINE FIXES.
• L3 – EXPERT TROUBLESHOOTING: COMPLEX INCIDENT RESOLUTION, SYSTEM BUGS, AND CONFIGURATION ENHANCEMENTS.
• L4 – VENDOR COORDINATION & CUSTOM SOLUTIONS: COLLABORATION WITH SAP FOR BUG FIXES, UPGRADES, AND CUSTOM DEVELOPMENTS.
SAP FUNCTIONAL SUPPORT
OUR FUNCTIONAL CONSULTANTS BRING DOMAIN EXPERTISE ACROSS SAP MODULES TO ENSURE YOUR BUSINESS PROCESSES RUN SMOOTHLY AND EFFICIENTLY.
KEY FUNCTIONAL MODULES SUPPORTED:
• SAP FI/CO, MM, SD, PP, PM, QM, HCM, AND SUCCESSFACTORS
• SAP ARIBA, SAP CONCUR, AND SAP CRM
• SAP FIORI UX FUNCTIONAL CONFIGURATION
SAP TECHNICAL SUPPORT
ENSURE TECHNICAL INTEGRITY AND AGILITY OF YOUR SAP SYSTEMS WITH OUR EXPERT TECHNICAL SERVICES:
• ABAP DEVELOPMENT, ENHANCEMENTS, AND DEBUGGING
• INTEGRATION SUPPORT (PI/PO, IDOC, ALE)
• SAP FIORI APP DEVELOPMENT & SUPPORT
• DATA MIGRATION, INTERFACES, AND CUSTOM REPORTING
SAP BASIS SUPPORT
OUR CERTIFIED SAP BASIS PROFESSIONALS MAINTAIN THE CORE INFRASTRUCTURE OF YOUR SAP LANDSCAPE, ENSURING OPTIMAL PERFORMANCE, SECURITY, AND AVAILABILITY.
KEY SERVICES:
• SYSTEM ADMINISTRATION & MONITORING
• PERFORMANCE TUNING & DATABASE MANAGEMENT
• TRANSPORT MANAGEMENT & CHANGE CONTROL
• SAP UPGRADE & PATCH MANAGEMENT
• BACKUP & DISASTER RECOVERY SOLUTIONS
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WHY CHOOSE US? ✅ CERTIFIED SAP PROFESSIONALS
✅ 24/7 GLOBAL SUPPORT
✅ PROVEN DELIVERY MODEL (ONSHORE, OFFSHORE & HYBRID)
✅ FLEXIBLE ENGAGEMENTS – STAFF AUGMENTATION OR FULLY MANAGED SERVICES
✅ SLA-DRIVEN PERFORMANCE |
