| Core Business Description |
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ZEBRA TECHNOLOGIES MALAYSIA SDN. BHD. (“ZEBRA MALAYSIA”) IS AN ENTITY OF ZEBRA TECHNOLOGIES CORPORATION THAT WAS INCORPORATED IN OCTOBER 2010. ZEBRA MALAYSIA STARTED OPERATIONS WITH A SALES AND TRADING OFFICE IN KUALA LUMPUR.
ZEBRA MALAYSIA EXPANDED ITS MALAYSIAN OPERATIONS AND WORKFORCE IN LATE 2014, WHICH CONSIST CONTACT SUPPORT CENTER, SHARED SERVICES, PROCUREMENT, AND SUPPLY CHAIN IN ITS PENANG FACILITY. THE PENANG OFFICE IS LOCATED IN THE BAYAN LEPAS INDUSTRIAL ZONE PHASE 4, AND OCCUPIES 36,000 SQUARE FEET OF OFFICE SPACE ACROSS TWO FLOORS. CURRENTLY, THERE ARE AROUND 400 EMPLOYEES BASED IN THE PENANG FACILITY.
THE OPERATIONS SUPPORT VARIOUS REGIONAL AND GLOBAL FUNCTIONS. THE LARGEST DIVISION IS THE CONTACT SUPPORT CENTER THAT HAS A STRENGTH OF AROUND 150 EMPLOYEES WHO PROVIDE PHONE AND ONLINE SUPPORT COVERING THE ENTIRE ASIA-PACIFIC REGION. IT HAS ALSO RECENTLY EXTENDED ITS COVERAGE TO SUPPORT NORTH AMERICA AND EUROPE. THE CALL CENTER OFFERS LOCAL LANGUAGE SUPPORT TO ZEBRA’S CUSTOMERS AROUND THE WORLD, AND SUPPORT IS AVAILABLE IN ENGLISH AND CHINESE, AS WELL AS THAI, JAPANESE, KOREAN, SPANISH, AND PORTUGUESE.
ANOTHER LARGE FUNCTION BASED IN PENANG IS THE SHARED SERVICES DIVISION THAT INCLUDES FINANCE, ACCOUNTS, QUOTING, AND CONTRACTS. THIS DIVISION ALSO SERVES ZEBRA’S GLOBAL BUSINESSES ACROSS ASIA-PACIFIC, EUROPE, MIDDLE EAST, NORTHERN AMERICA, AND LATIN AMERICA. |
